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APPLICATION
SUBMITTED
SUBMITTED
Support
We take full responsibility for supporting projects after they are handed over to the owner. We assist with operational, maintenance, and service issues to ensure the system continues to operate reliably and maintains the high standards for which it was designed. If you have any questions, simply describe the situation and attach a photo or video. We’ll quickly identify the cause and offer the right solution.
We take full responsibility for supporting projects after they are handed over to the owner. We assist with operational, maintenance, and service issues to ensure the system continues to operate reliably and maintains the high standards for which it was designed. If you have any questions, simply describe the situation and attach a photo or video. We’ll quickly identify the cause and offer the right solution.
NF CUSTOM
What's Included in Support
Updating components and refining the system while maintaining the concept, appearance, and overall quality of execution.
Upgrades and Modernization
Preventive maintenance, as agreed upon, to keep the system in good working order and prevent the need for urgent repairs.
Scheduled Maintenance
Organizing repairs or restoration of operational capability, including work on the project's components and assemblies.
Service and Repair
Analysis of symptoms based on descriptions, photos, and videos; follow-up questions; preliminary conclusion; and action plan.
Initial Diagnosis Based on the Patient's Presentation
Recommendations for daily use, storage conditions, cleaning, and proper care.
Advice on Use and Care
NF Custom support includes consultations and maintenance services designed to help maintain stable system operation and its original performance level. Depending on the situation, we provide the level of support that is truly needed.
Answers to Questions
How should I properly maintain the system?
All it takes is regular, gentle dusting and careful handling of the surfaces. If your project has any special requirements, we’ll provide recommendations tailored specifically to it.
How often should you clean your computer?
Preventive cleaning as dust accumulates is usually sufficient. The frequency depends on the room and how often it is used.
Can the system be transported?
Yes. We’ll guide you on how to properly prepare the system for transport and what to look out for when installing it at its new location. If you plan to transport it more frequently than usual, an additional option is available: a custom protective flight case designed for regular transport.
What should you do after moving or a long trip?
Let the system “acclimate” to room temperature, then perform the initial startup. If necessary, we’ll guide you through the steps.
The noise has become more noticeable, or the system's behavior has changed. Is this normal?
Sometimes this is due to environmental conditions or load patterns. Describe what has changed, and we'll quickly let you know what to look out for.
Temperatures seem higher than they used to be. What should I do?
First, it’s important to clarify the load scenario and installation conditions. We’ll help you assess the situation and, if necessary, propose a solution.
Is it possible to upgrade the components over time?
Yes. We can propose an upgrade that preserves the project's concept and overall quality of execution.
Is it possible to add new features or make modifications after purchase?
Yes, changes like these are discussed separately. We will evaluate the task and suggest the best way to implement it.